Terms and Conditions


These Terms and Conditions govern the relationship between you, the Client or Agent, and us, Wildtour Co., LTD. By booking a Wildtour Co., LTD's tour program, you agree to be bound by these Terms and Conditions. They outline, among other things, our cancellation policy and certain limitations of liability. These terms affect your rights to sue, governing law, forum, and jurisdiction; please be sure to carefully read these terms and make sure you understand your rights and obligations and our rights and obligations.

All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the Wildtour Co., LTD printed quotation and/or invoice issued to the Client/Agent. Wildtour Co., LTD guarantees that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client's/Agent's quotation and/or invoice but are subject to change in accordance with market, tax or exchange rate fluctuation, with or without prior notice.

Quotations were made for packages which are included all meals, drinking, internal transportation, accommodation and guides service:
Accommodation in Vietnam’s national parks is basic but all the rooms we use have private bathroom facilities and either a fan or air-conditioning. At some national parks electricity is provided by a generator during the evening. In the town such as Sai Gon, Dalat, Da Nang, Hue, Ha Noi, Sapa,.. our tours you will stay in deluxe hotels, it range from 3-star to 5-star depends on each itinerary.

Ground transportation is by modern air-conditioned car or minibus. At some sites there are options for visiting birding areas by jeep, pick up, boat, motorbike or bicycle. Sapa is best reached by air-conditioned overnight train from Hanoi. Flights within Vietnam are operated by the national carrier, Vietnam Airlines, Vietjet Air or Jetstar Airlines.

Reservations - Payment

Reservations can be made to Wildtour Co., LTD office via website or email or fax. Upon confirmation of a reservation:

- A 50 % (fifty percent) deposit is required to secure your reservation

- And the final payment for the total package tour or the services (50%: fifty) must be full received by Wildtour Co., LTD at least 45 before client's arrival in the destination country or starting date of the tour. We accept final payment (50% remaining) on arrival in some cases for foreigners, please contact us for detail.

If the final payment is not received by the due date, the Client's/Agent's reservation will be cancelled and the Clients/Agents will have to pay the cancellation charges. Wildtour Co., LTD also reserves the right to correct any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice. Wildtour Co., LTD will then send you written confirmation and a receipt.

Payment methods

- Cash in any currency that will be convert to US dollars, exchange rate is referred at JSC Bank for Foreign Trade of Vietnam at the time you pay

- Credit card (Master, Visa, Dinner Club, American express) is accepted with an additional charge 3.5% of the total payment for processing via Onepay

- Paypal account: addititional charge 4.5% of total payment

- International bank transfer, payment should draft to one of following account:

Account name: Wildtour Co., LTD

No. 0071002967934

JSC Bank for Foreign Trade of Vietnam (Vietcombank)

Bank address: Vietcombank tower, 5 Cong Truong Me Linh - District 1 - HCM city, Vietnam

Swift add: BFTVVNVX 007


If you, a Client/Agent, cancel your trip, you must inform us in writing. In that case, you will have to pay a cancellation charge. The cancellation charges will be a certain percentage of the tour price as follows:

- 45 days before the tour commencing - 10% of the total tour price

- From 45 days to 30 days - 20 % of the total tour price

- From 29 days to 14 days - 40% of the total tour price

- From 14 days or no show - no refund

After the tour begins, any extra charges caused by clients' changes will be paid by clients

Any unused portion is neither refundable nor exchangeable

We calculate your refund on the day when we receive the written cancellation by Vietnam time. All refunds to the client will be processed within 30 days of receipt of your cancellation. The service charge of the refund is USD 50.00 per time.


It is our policy that all clients must take out comprehensive travel insurance before commencement of a tour. This insurance should at least cover accident, medical, repatriation, and loss of effects. It is also most advisable that cover begins from the booking of the tour so as to cover any cancellation charges due to illness etc. prior to the tour commencing.

Passports and Visa Requirements

It is your responsibility to ensure that you have a valid passport and where necessary a visa. Your passport should be valid for at least six months after the duration of your tour. We accept no responsibility for your failure to comply with these regulations.

Health and Vaccinations

Because of the constantly changing recommendations as to immunization requirements, malaria risk or health certificates, it will be your sole responsibility to seek the most up to date information from your G.P or health centre. All costs arising out of failure to comply must be met at your own expense. Wildtour Co., LTD will always carry a first aid / medical kit appropriate to the area being visited. It cannot be emphasized enough that if you do have a health problem or physical limitation, we need to know about it so we can be prepared in the case of an emergency.

Sharing Rooms

Bookings are accepted only on the understanding that should no room-mate be available, you will accept single accommodation and pay the appropriate single room supplement. (Smokers should kindly note that smoking is not allowed in the room if you are sharing with a non-smoker.). Please note that there is no absolute guarantee that single accommodation will always be available for those requesting it, and bookings are only accepted on the understanding that the participant agrees to share in the event of an unexpected lack of single accommodation at any location.

Tour Alterations

Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this, Wildtour Co., LTD and local ground agents reserve the right to change any particular itinerary. If an itinerary has to be changed by the leader while you are on the holiday then you must respect their professional decision.

Group Sizes

Birdwatching is best enjoyed in a small group, and we aim to offer the best leader per group ratio around. This allows for more personal attention and better opportunities for all group members to see and enjoy the birdlife. To optimize your enjoyment and to enjoy more bird species we have restricted clients to a maximum of 6 to 10 per tour.


The price of each tour is calculated well in advance, and unexpected cost increases can sometimes occur. We reserve the right to increase the price of your tour subject to increases in the following items: governmental action, aircraft fuel, over-flying charges, and airport and transport charges. Even in this case, we will absorb an amount equivalent to 2% of the tour price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of 2% will be surcharged.


We have taken all reasonable steps to ensure that the tours published in this website have been properly arranged. The travel agents, vehicle hire, hotel and restaurants are all reputable. We will accept liability as a direct result of negligence or breach of contractual duty in making arrangements for you, including omissions by our agents. We will not accept liability for claims arising out of carriage by air or sea. We will also not accept liability for matters such as losses or additional expenses incurred as a result of transport delays, sickness, weather, strikes, war or other political crises.

Wildtour Co., LTD reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event of such negotiation and mutual understanding failing to resolve the issue, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam. All claims must be submitted in writing within 30 days after the end of the Services.